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Chat Transcript

Visitor:John Whitney
Operator:Justin
Company:Lycos, Inc
Started:11 Jul 2007 10:39:20
Finished:11 Jul 2007 11:06:55

John Whitney:
    Big problem!  Recently added several web sites to my account and ... what to my dismay, the primary web site was corrupted with the new sites.  I had to delete all those added web sites.  But I still have a problem with two URL's for my primary web site, The one I have controlled for years.  Need help1  pleas.
    
    John Whitney

  Welcome John Whitney! Your request has been directed to the Technical Support department. Please wait for a representative to answer.
  Call accepted by operator Justin. Currently in room: John Whitney, Justin.
John Whitney:
    Hi, Justin.
Justin:
    Hi, just a moment, while I pull up your account information.
John Whitney:
    Great!
Justin:
    ok, I'm in your Tripod account omega08057
Justin:
    is this the account in question?
John Whitney:
    Good.  Yes, this is the account in question.
Justin:
    alright, your index page is currently taking me to your German Shepherd site
John Whitney:
    That's the one I've always had.  There's another URL that does the same thing!
Justin:
    I see you have a Plus Account with no domain names, and you have no sites built in sitebuilder.
Justin:
    http://omega08057.tripod.com takes me to the Southern New Jersey German Shepherd Dog Club site
John Whitney:
    no other sites because my primary site was contaminated with the new sites.  had to delete them, promto
John Whitney:
    !
Justin:
    ok, in the future if you want to have more than one site on your one Tripod account, you'll have to have the entire other site located in it's own subdirectory
Justin:
    for instance
John Whitney:
    okay
Justin:
    your German Shepherd site is contained in whats called your ROOT level of your directory (in file manager)
Justin:
    the base level, in other words
John Whitney:
    ok
Justin:
    so your homepage has to be called "index.html"
John Whitney:
    ok
Justin:
    when someone types in your address http://omega08057.tripod.com it will take them always to the file called "index.html"
John Whitney:
    ok
Justin:
    so if you want another site, you'll have to have another index.html file for the home page, but you can only have one index.html file in one directory
John Whitney:
    ok
Justin:
    otherwise it would overwrite the file, because it would have the same name
John Whitney:
    I understand
Justin:
    so you'll want to create what's called a subdirectory to keep a second site in
John Whitney:
    good. How to do that?
Justin:
    for example, if you 2nd site was about cars, you could call the subdirectory "/cars". that way, when someone types in http://omega08057.tripod.com/cars they are brought to the index.html page that is located in the /cars subdirectory
Justin:
    There is a button in the menu bar of File Manager called "New Directory"
Justin:
    just click that and pick a name you want your users to type in when they visit your site
Justin:
    like /cars
John Whitney:
    Does that meana seoarate subdirectory for each other site?
Justin:
    correct
Justin:
    so if you had a third site about trucks, you would have a subdirectory called /trucks
Justin:
    with it's own index.html page in it, as well as all the images and other html files for that site
John Whitney:
    Sounds like you have answered my question.  How many subs can i have?
Justin:
    I believe you can create as many as you need, however you can only have subdir's 3 levels deep
Justin:
    maning a sub within a sub within a sub
Justin:
    *meaning
John Whitney:
    three levels dee.  what does that mean
Justin:
    like if you think of as your ROOT directory as a file folder, a sub directory would be another folder within that
Justin:
    and you could have another subdirectory within the first subdirectory
Justin:
    so it would be like three file folders all within one another
Justin:
    like a Russain Doll
Justin:
    *Russian
John Whitney:
    chinese doll?
John Whitney:
    I got it!
Justin:
    ok great
Justin:
    Is there anything else I can help you with today?
John Whitney:
    I'll go to work on all this.  will i be able to get back to you specifically?
Justin:
    Unless I'm in a chat with another client, but We'll be around until 5 PM EST
John Whitney:
    Justin, you have been fantastic.  Great job.  Very professional..  I'm going to sent the chat e mail and also copy it before i close out.  will that work?
Justin:
    there shoul be a little Mail icon on your Livechat window that will allow a copy of this chat session to be emailed to you
Justin:
    and I'm glad I could help
John Whitney:
    Thanks, again!!! Bye.
Justin:
    No problem, goodbye
Justin:
    Thank you for using the Lycos Live Support Chat. If you require further assistance, please visit us again.
    
    If we are not available, please submit a help ticket via our help website at http://help.lycos.com/select.php
    
    We will get back to you via e-mail in 24-72 business hours.

  Justin has left the conversation. Currently in room: John Whitney.


Visitor Details
Membername:omega08057
LID:43813524
Select Department:Technical Support
Your Name:John Whitney
Your Question:Big problem! Recently added several web sites to my account and ... what to my dismay, the primary web site was corrupted with the new sites. I had to delete all those added web sites. But I still have a problem with two URL's for my primary web site, The one I have controlled for years. Need help1 pleas. John Whitney
IP Address:64.105.68.35
Host Name:h-64-105-68-35.phlapafg.dynamic.covad.net
Referrer:http://photo.tripod.lycos.com/service/photo/manage
Browser/OS:Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
Location:Downingtown, Pennsylvania, United States




This transcript email message was automatically generated by ProvideSupport.com


Chat Transcript

Visitor: John Whitney
Operator: Justin
Company: Lycos, Inc
Started: 11 Jul 2007 10:39:20
Finished: 11 Jul 2007 11:06:55

John Whitney: Big problem!  Recently added several web sites to my account and ... what to my dismay, the primary web site was corrupted with the new sites.  I had to delete all those added web sites.  But I still have a problem with two URL's for my primary web site, The one I have controlled for years.  Need help1  pleas.

John Whitney
* Welcome John Whitney! Your request has been directed to the Technical Support department. Please wait for a representative to answer.
* Call accepted by operator Justin. Currently in room: John Whitney, Justin.
John Whitney: Hi, Justin.
Justin: Hi, just a moment, while I pull up your account information.
John Whitney: Great!
Justin: ok, I'm in your Tripod account omega08057
Justin: is this the account in question?
John Whitney: Good.  Yes, this is the account in question.
Justin: alright, your index page is currently taking me to your German Shepherd site
John Whitney: That's the one I've always had.  There's another URL that does the same thing!
Justin: I see you have a Plus Account with no domain names, and you have no sites built in sitebuilder.
Justin: http://omega08057.tripod.com takes me to the Southern New Jersey German Shepherd Dog Club site
John Whitney: no other sites because my primary site was contaminated with the new sites.  had to delete them, promto
John Whitney: !
Justin: ok, in the future if you want to have more than one site on your one Tripod account, you'll have to have the entire other site located in it's own subdirectory
Justin: for instance
John Whitney: okay
Justin: your German Shepherd site is contained in whats called your ROOT level of your directory (in file manager)
Justin: the base level, in other words
John Whitney: ok
Justin: so your homepage has to be called "index.html"
John Whitney: ok
Justin: when someone types in your address http://omega08057.tripod.com it will take them always to the file called "index.html"
John Whitney: ok
Justin: so if you want another site, you'll have to have another index.html file for the home page, but you can only have one index.html file in one directory
John Whitney: ok
Justin: otherwise it would overwrite the file, because it would have the same name
John Whitney: I understand
Justin: so you'll want to create what's called a subdirectory to keep a second site in
John Whitney: good. How to do that?
Justin: for example, if you 2nd site was about cars, you could call the subdirectory "/cars". that way, when someone types in http://omega08057.tripod.com/cars they are brought to the index.html page that is located in the /cars subdirectory
Justin: There is a button in the menu bar of File Manager called "New Directory"
Justin: just click that and pick a name you want your users to type in when they visit your site
Justin: like /cars
John Whitney: Does that meana seoarate subdirectory for each other site?
Justin: correct
Justin: so if you had a third site about trucks, you would have a subdirectory called /trucks
Justin: with it's own index.html page in it, as well as all the images and other html files for that site
John Whitney: Sounds like you have answered my question.  How many subs can i have?
Justin: I believe you can create as many as you need, however you can only have subdir's 3 levels deep
Justin: maning a sub within a sub within a sub
Justin: *meaning
John Whitney: three levels dee.  what does that mean
Justin: like if you think of as your ROOT directory as a file folder, a sub directory would be another folder within that
Justin: and you could have another subdirectory within the first subdirectory
Justin: so it would be like three file folders all within one another
Justin: like a Russain Doll
Justin: *Russian
John Whitney: chinese doll?
John Whitney: I got it!
Justin: ok great
Justin: Is there anything else I can help you with today?
John Whitney: I'll go to work on all this.  will i be able to get back to you specifically?
Justin: Unless I'm in a chat with another client, but We'll be around until 5 PM EST
John Whitney: Justin, you have been fantastic.  Great job.  Very professional..  I'm going to sent the chat e mail and also copy it before i close out.  will that work?
Justin: there shoul be a little Mail icon on your Livechat window that will allow a copy of this chat session to be emailed to you
Justin: and I'm glad I could help
John Whitney: Thanks, again!!! Bye.
Justin: No problem, goodbye
Justin: Thank you for using the Lycos Live Support Chat. If you require further assistance, please visit us again.

If we are not available, please submit a help ticket via our help website at http://help.lycos.com/select.php

We will get back to you via e-mail in 24-72 business hours.
* Justin has left the conversation. Currently in room: John Whitney.

Visitor Details
---------------
Membername: omega08057
LID: 43813524
Select Department: Technical Support
Your Name: John Whitney
Your Question: Big problem!  Recently added several web sites to my account and ... what to my dismay, the primary web site was corrupted with the new sites.  I had to delete all those added web sites.  But I still have a problem with two URL's for my primary web site, The one I have controlled for years.  Need help1  pleas.

John Whitney
IP Address: 64.105.68.35
Host Name: h-64-105-68-35.phlapafg.dynamic.covad.net
Referrer: http://photo.tripod.lycos.com/service/photo/manage
Browser/OS: Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
Location: Downingtown, Pennsylvania, United States

This transcript email message was automatically generated by ProvideSupport.com